Consumer care
You bought something of ours and you have a question
Spiga Impex works with shops and restaurants: we have no shop of our own and we do not sell to the public. But the product carries our name, so the question or the complaint is ours to answer.
Ingredients, allergens or storage
Every page in the catalogue carries the ingredients, the declared allergens, the nutritional information and how to keep the product once opened.
Find the product in the catalogueSomething was not as it should be
A damaged pack, a product that does not match its label, or anything that gave you doubts. We want to know: it is what lets us review the whole batch.
Write to qualityWhere to buy
We supply supermarkets, specialist shops and restaurants across Spain. We cannot tell you which particular shop stocks each reference, but we can help you identify the product so you can ask for it.
Write to us
So we can help
What we need to know
Without the batch code a product cannot be traced. It is printed on the pack, almost always next to the best-before date. With these four things we can review everything made that day.
- 01
The batch code
Printed on the pack. It usually starts with «L».
- 02
The date
The best-before or use-by date on the pack.
- 03
Where and when
The shop and, roughly, the day you bought it.
- 04
A photo
Of the whole pack and of the product. A phone photo is fine.
Keep the product and the pack until we get back to you. If it has to be tested, it is the only sample there is.
What you can expect
- A reply within 24 working hours.
- If it is a product incident, quality reviews the batch and tells you what came out.
- You do not have to buy anything or register for anything.
Shall we carry on in writing?
Tell us what happened in as much detail as you can. If you have photos, attach them when you reply to our email.